Refund and Cancellation Policy 

Jain Saree Centre values your satisfaction and strives to offer the best shopping experience. Please review our Refund and Cancellation Policy to understand our practices regarding returns, refunds, and order cancellations. 

Order Cancellation 

1. Cancellation by Customer: 

• Before Shipment: Orders can be cancelled within 24 hours of placing them. To cancel your order, please contact our customer service team with your order details. A full refund will be processed to your original payment method. 
• After Shipment: Once the order has been shipped, it cannot be cancelled. You may return the product following our return policy. 

1. Cancellation by Jain Saree Centre: 

• We reserve the right to cancel any order due to unforeseen circumstances such as insufficient stock, inaccuracies in product pricing, or issues identified by our fraud detection department. In such cases, a full refund will be issued. 

Return Policy 

1. Eligibility for Returns: 

• Items must be returned within 15 days of receipt. 
• Products must be unused, unwashed, and in their original condition with all tags and packaging intact. 
• Custom-made or altered items are not eligible for returns. 

1. Non-Returnable Items: 

• Gift cards 
• Clearance sale items 

1. Return Process: 

• To initiate a return, contact our customer service team with your order number and reason for return. 
• You will receive a return authorization and instructions on how to send your item back. 
• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. 

1. Refund Process: 

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. 
• If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. 

Exchange Policy 

1. Eligibility for Exchanges: 

• Exchanges are accepted within 15 days of receipt for items of equal or higher value, subject to availability. 
• The item must meet the same conditions as outlined in our return policy. 

1. Exchange Process: 

• Contact our customer service team with your order number and details of the item you wish to exchange. 
• Follow the return process to send the item back to us. 
• Once the returned item is received and inspected, we will process the exchange and ship the new item. 

Contact Us 

For any questions or assistance with your order, please contact us: 

• Email: support@jainsareecentre.com 

• Phone: 8851-975026 
• Address: Q-27, NAVEEN SHAHDARA, Naveen Shahdara, New Delhi, Shahdara, Delhi, 110032